Generating a CMS Offline Transaction is usually done when a CMS payment was not received by RHO for various reasons. This basically means that the transaction exists and is available in RHO (receipt) but the CMS payment (Bnz_FuelTrnXxx) is missing.
A missing CMS payment will not be visible on the WebCMS portal.
In order to generate it, the user needs to have the full details of the original transaction - for example a copy of the original receipt.
Steps to be taken:
1. In Bnz_HO, navigate to Customer Management -> Card Management System (CMS) -> Transactions -> CMS Offline Transactions
2. Create a new document by pressing +
3. Fill in the station code or select it from the list
4. Fill in the exact information from the original receipt
DATE: Date of the transaction
TIME: Time of the transaction
PLATE: Vehicle Plate
CARD NO: Card/Tag ID assigned to the respective plate
PRICE: Fuel Price
QUANTITY: Quantity refueled
AMOUNT: Total amount of the transaction
PRODUCT: Fuel Type refueled
REF. NO: Receipt ID
ODOMETER: if needed, write the ODOMETER at the moment of transaction (if not available on the receipt, leave it blank)
DRIVER CODE: not used
FISCAL DOCUMENT: Receipt number or any other identification found on the receipt
5. Confirm the document using check-mark button
6. Save the document by pressing the save button. ACTION IRREVERSIBLE! Make sure the transaction details are correct before saving!